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Contacting Us

Date Posted: July 2020

Due to the unreliability of our phone line we have made the decision to no longer use our landline number 01279 777163.
Please only use our mobile number 07739 350562.

Opening Hour's Change From January 2021

Date Posted: July 2020

Arrivals & Departures can be made during the following times.

Monday – Friday: 9am - 11am & 1pm - 3pm

Saturday's: 10am - 12pm & 2pm - 3pm

Sunday's: 10am - 12pm 

​Closed to the public: Christmas Day, Boxing Day, New Year’s Day & Bank Holidays.

​Opening Hours 24th December - 31st December: 10am - 12pm

We Are Closing For 2 Weeks

Date Posted: July 2020

We have made a big decision to close our kennels for 2 weeks every year to allow us to do any maintenance we need to do as having the dog's in the mix doesn't work.

Please see below for the dates we are closed. 

Monday 8th March - Monday 22nd March 2021

Monday 7th March - Monday 21st March 2022

Monday 6th March - Monday 20th March 2023

Monday 4th March - Monday 18th March 2024

Monday 10th March - Monday 24th March 2025

Booking's & Deposit's

Date Posted: July 2020

From January 2021 our deposit amount is changing. All deposit's will be 50% of your booking cost.

For example booking total of £360 a deposit of £180 will be required.

If you cancel your dog's stay all deposit's will still be non refundable or transferable to future bookings. 

If you do need to cancel your booking or amend your dates we will require at least 7 days notice. If less than 7 days notice is given to us and confirmed by us, you will still be liable for the total cost of boarding for the dates originally booked.

THIS MAY NOT BE DONE VIA EMAIL

Booking's can only be made via phone call or text message. 

You will receive a confirmation letter once your deposit has been received. 

Day Care

Date Posted: July 2020

We have took the decision to no longer offer doggie day care with immediate effect.

COVID-19

Date Posted: July 2020

Hello!
Just dropping in to say we are still open! In fact we have never closed!
We hope everyone has been keeping safe and well. I’m sure your doggies have been enjoying your company even more, we have missed them all so much though!
Whilst we are still open we have had to make some temporary changes to the way we do things here at the moment. This is for your safety as well as our own, of course your doggies being our top priority we want to make things as less stressful for them as possible.
The temporary changes we have made have been our decision as well as following the guidelines we have been given.
We are not allowing anyone into our kennel block, this is to make it safer and less stressful for us. We already do lots of cleaning so even more cleaning means we don’t get to spend as much time with our guests which to be honest makes us unhappy, so to allow us to spend as much time as possible with our guests collections and drop offs will be via reception only.
Please make sure your contact numbers are up to date with us as we will send you a text message a few days before we can expect your doggies arrival to explain how drop off and collections work. (Much easier to have it on writing!)
We do now however need to know a time we can expect your arrival on both collecting and dropping off your doggie.
This is to allow us to make sure everything is cleaned and sanitised for your arrival and to also make sure your time doesn’t clash with other people. We want to keep you safe and as we have people going to all different parts of the world we are taking as much care as we can when it comes to keeping you safe.
We ask you at this time to please limit the amount of people when collection and dropping off and only 1 customer is allowed into our reception at one time.
We are sorry to say that no unexpected visitors are allowed at this time either. All bookings etc...must be done via phone call or text message.
We are also sad to say we are also not allowing viewings at this time either. We understand how important it is for you to be able to come and meet us and see where your doggie will be staying etc...we normally encourage people to come and see us however for now we will not be accepting any viewings.
We hope to see you and your doggies again soon. For anyone else that needs to cancel their bookings with us and would like a letter for their insurance to claim their deposit back please ask for this at the time of cancelling so we can send that out as soon as we can for you.
It has been a very bumpy ride for us over the past few months and it’s not over for us yet!
To those that have done some lovely kind gestures to us thank you ever so much, we can’t thank you enough for your support!
See you all soon!

Travelling To Countries On Exempt List

August 2020

If you have a holiday booked to go to any of the following countries below, giving the recent instructions we have been notified of is that returning from these countries you MUST self isolate for 14 days. 

Because of this it means you will personally not be able to come and collect your dog from us. 

You can either arrange for another member of your family or friend (who has not visited Spain with you) to come and collect your dog OR arrange for us to deliver your dog to you (this is not a service we normally offer)

Countries Removed From The Exempt List

  • Spain


  • Luxembourg


  • Andorra


  • The Bahamas


  • Belgium

  • Aruba

  • France

  • Malta 

  • Monaco

  • The Netherlands 

  • Turks and Caicos Islands

  • Brunei

  • Malaysia

  • Austria 

  • Croatia 

  • Trinidad & Tobago 

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