How Our Fee's Work

Our prices run over a 24 hour period, meaning 12pm – 12pm the following day.

Day of arrival – When the day comes for you to drop your dog off for their holiday we always appreciate a text or phone call just to say what time we could expect our new arrival. This is so we can make sure we are here to greet you and your dog. Your dog’s room is normally available from the time of opening however during busy periods we may not be able to accept new guests until the start of a new day (from 12pm).  So please make sure you have checked the time you wish to drop your dog off to make sure their room is available.

Day of departure – On the day of collection you can collect your dog in the morning. If you wish to collect your dog in the afternoon, please make sure you have checked this at the time either when you have made the booking or when you have dropped your dog off. Please be aware any collections made after 12pm will result in you paying for a new day.

Securing your dogs booking – If you wish to book your dog a holiday with us (which we are more than honoured to do so!) a deposit of £30 is required to secure your dogs booking OR £100 deposit is required to secure your dogs booking over the Christmas holidays. All deposits are to be made at the time of making a booking. 

*Please note all deposits are non refundable OR transferable to other bookings.*

From January 2021 our deposit amount is changing.

All deposit's will be 50% of your booking cost.

For example booking total of £360 a deposit of £180 will be required.

If you cancel your dog's stay all deposit's will still be non refundable or transferable to future bookings. 

If you do need to cancel your booking or amend your dates we will require at least 7 days notice. If less than 7 days notice is given to us you and confirmed by us you will still be liable for the total cost of boarding for the dates originally booked.

THIS MAY NOT BE DONE VIA EMAIL

Cancelling your booking – If you wish to cancel a booking you have made with us you may notify us by either writing a letter to us stating you wish to cancel along with the details of the booking OR either by telephone stating the date and time of your call along with details of your booking. Once we have received your notice of cancellation we will send you a letter confirming your cancellation of booking. *please note cancellations given less than 2 days/48 hours will not be accepted and you will be liable to pay the full outstanding balance of your booking. This is also stated in our terms and conditions also.* 

From January 2021 our cancellation period we will require 7 days notice. If less than 7 days notice is given to us and confirmed by us you will still be liable for the total cost of boarding for the dates originally booked.

Sharing a room – Only dogs from the same family may share, if you are friends with dogs wanting to share, please call us to discuss.

Garden Rooms – Dogs may have access to their garden rooms 24hrs if weather warm/hot, all other times we close up for bedtime around 10pm (ish) after last toilet trip!

Christmas/ New Year – Over  Christmas day, boxing day and new years day we charge double rates, meaning if you choose to have your dog stay with us over this time you will be charged the following –

1 Doggie £50

2 Doggies sharing £80

3 Doggies sharing £100

4 Doggies sharing £110

Please note the prices above are charged per night, Christmas day, Boxing day and New years day.

07739 350562

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